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we say /
they say our opinion on a current training topic... and a few words of
wisdom
news from ITOL on the up... a remarkable qualifications success,
speaking engagements and a move into new premises
global report our monthly round-up of the top training related stories
from around the world
global report Kazakhstan update... Renιe Raper reports on an
important oil and gas industry event in the former Soviet state
training in practice launch of a new series by Leslie Rae looking at the
use and abuse of session briefs
training tips clickety-click... David Gibson on how the popular
game of Bingo can be adapted to enhance your training seminars
special feature continuing his series, Ian Heywood considers
learning organisations - and reveals their essential element
cover feature love them or loathe them, call centres are here to
stay. But what training underpins the industry, both here and abroad?
coaching & mentoring coping with executive stress... David
Clutterbuck on the special methods for coaching top tier management
coaching & mentoring Wizzard's coaching thoughts... more from our
collection of short articles by coaching consultant Will Izzard
book watch building rapport... practical advice from David Leigh in
this extract from The Group Trainer's Handbook
reviewing activity climbing mountains... it's better to use a
'vehicle' for development rather than for learning, says Roger Greenaway
marketing skills before you can offer your services to the market
you must first identify your customers and their needs
influential thinkers this month we look at the work of Jack
Phillips, best known for calculating return on training investment
training in practice adding another dimension... how DVD can be a
powerful device in the trainer's toolbox
powerpointer continuing our series of hot hints and top tips for
users of PowerPoint, probably the world's most popular presentation program
teamworking - candle power... a competitive team exercise that
involves communication and trust
backbite - George Edwards takes another sideways look at the training
profession
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